Shipping & Refund

International Shipping

Free Shipping

We're happy to offer free shipping on all orders!


Estimated Delivery Times

The table below shows the estimated delivery times for different regions. Please note that these are estimates and actual delivery times may vary, occasionally due to unforeseen carrier delays. While we are not responsible for these delays, we'll be happy to assist you in contacting the carrier to inquire about your package if it hasn't arrived within the expected timeframe.


Estimated Delivery Time


2-3 Business Days

Europe (excluding UK)

3-7 Business Days

USA, Canada, and Australia

7-14 Business Days

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Free Shipping

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Shipping Information

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.


Please review and ensure you have entered the correct shipping address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order amount and ask that you re-submit your order.

Refund Policy

We have a 30-day satisfaction guarantee. Within 30 days of receiving your item, you can request a return or refund. We will assess your request and determine whether a return or refund is most suitable. 


More on our refund policy:

Order Process


Orders are processed in 1-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-3 business days of their arrival in stock.


Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.


If you have any questions about your order, please contact us right away at We will be unable to make changes to your order once it has been shipped.


Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes, we offer free shipping on all orders!


We believe in providing a hassle-free and delightful customer experience from start to finish. Free shipping is a part of that commitment. We want you to focus on enjoying our product, and not worry about additional costs at checkout.

How long does it take to receive my order?

We typically process orders within 1-3 business days (Monday to Friday, excluding holidays).  You'll receive a notification once your order ships, and you can expect it to arrive within the timeframe mentioned in our estimated delivery times table (see above).

My order has already been shipped but I need to update the address. What should I do?

We understand that mistakes happen! If you realize you entered the wrong shipping address after your order has shipped, please contact us as soon as possible at The sooner you let us know, the better chance we have of contacting the carrier and attempting an address correction. 


Unfortunately, once a package is in transit, we cannot guarantee that the address can be changed.  In some cases, the carrier may charge a fee for rerouting the package.  We will do our best to work with you and the carrier to get your order to the correct address.

Contact Us

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16 High Street,

Bath, BA1 5AW,

United Kingdom


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