We understand that mistakes happen! If you realize you entered the wrong shipping address after your order has shipped, please contact us as soon as possible at hello@myvelveto.com. The sooner you let us know, the better chance we have of contacting the carrier and attempting an address correction.
Unfortunately, once a package is in transit, we cannot guarantee that the address can be changed. In some cases, the carrier may charge a fee for rerouting the package. We will do our best to work with you and the carrier to get your order to the correct address.